Last updated: August 16, 2026
If you buy your first Hexis subscription and it isn't for you, email us within 30 days and we'll refund it in full. You don't have to explain why.
The guarantee applies to a customer's first Hexis account and first subscription purchase, and the 30 days run from when that account was created and the subscription purchased. It's intended to let you try Hexis without risk — not to make each billing period individually refundable.
We may decline a refund where we reasonably believe the guarantee is being abused — for example, repeated purchase-and-refund cycles, or accounts terminated for violating our Terms of Service.
Email [email protected] from, or mentioning, the account you bought the subscription on. That's it — we'll take care of it.
Refunds go back to your original payment method through our payment processor. How long it takes to appear depends on your bank or card issuer, and is outside our control.
If you subscribed through the Apple App Store or Google Play, that store handles billing and refunds under its own policy, and you'll need to request the refund through them rather than through us.
Nothing here limits any refund or cancellation right you have under consumer law in your country, which applies in addition to this policy.
jay0 dev LLC
North Carolina, United States
[email protected]